Customer Experience Specialist

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  • Savannah, GA
  • SJH - Laboratory Outreach Services
  • Part-time Casual (PRN) - Other
  • Req #: PR14383-9073
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Summary

What You’ll Do:

  • Serves as primary link for customers to laboratory service.
  • Performs patient registration, order entry and order review recommending appropriate process changes.
  • Prints custom requisitions, dispatches couriers, distributes reports, answers client telephone inquiries, and processes requests for client supplies.
  • Processes patient specimens using computerized systems.
  • Collects blood and other specimens from neonates, infants, pediatric, adolescent, adult, and geriatric patients.
  • Successfully performs capillary punctures, using sound judgement to make decisions about acceptability of sample type, volume, and integrity.
  • Follows written guidelines for identifying patients and labeling specimens.

Our Requirements:

  • Phlebotomy certificate and/or experience preferred.
  • Billing knowledge of Medicare, Medicaid and other third-party payers preferred.
  • 1-year experience in phlebotomy
  • National certification in current specialty within 18 months of hire upon eligibility.
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