Customer Service Specialist II

Summary

Duties:

Follows established policies and procedures while performing a wide variety of individual tasks relating to customer service. Main function is to respond promptly to customer inquiries by telephone, electronically or face to face. Position is required to handle patient advocate calls. Responsible for Patient Account emails, along with Attorney letters.

• Bad debt and 501 R letters

• Avadyne, Collections and Risk Management Liaison

• Patient disputes

• Reports and spreadsheets

• Demonstrates well developed telephone etiquette

• Has adaptability

• Have Initiative

• Processes incoming correspondence to include bankruptcy notification

• Familiar with Financial Assistance Process and communicate to patient

• Passport, Price Estimator, IPayX, and Paynav

• Other duties as assigned                                                                                    

Requirements:

A high school diploma is required. A minimum 2-3 years experience in Hospital Patient Accounts is required. A minimum of one or two years of clerical experience utilizing knowledge of office procedures, organizational and computer skills is required. Prior experience working in a medical setting and diverse population is desired. Provides support to outside vendors. Prior customer service experience is preferred.