Manager, Patient Access

Summary

• Position Summary
  •  The Specialty Physician Patient Access Manager's primary responsibilities are to direct, standardize, and streamline daily activities and processes for all Front Desk staff across Specialty Physician Practices for St. Joseph's/Candler Health System. This position will work closely with the Specialty Physician Billing Manager, Specialty Physician Coding Manager, and the Specialty Physician Data Analyst to ensure continued and complete revenue cycle operations. This position will track productivity, deviations, trends, and progress in order to meet monthly goals. The Patient Access Manager will travel to practices and facilities to conduct meetings and educate staff as well as work with Operation's leadership in order to drive change and standardization. They will help drive adoption of policy and procedures around cash collections, checking eligibility, insurance verification, office authorizations, and registrations. This position will be responsible for communicating all barriers, issues, trends, and progress to the Director of Specialty Physician Revenue Cycle.
• Education
  • Bachelors - Preferred
• Experience
  • 3-5 Years Management - Required
• License & Certification
  • None Required
• Core Job Functions
  • Maintain current knowledge of hospital, state and federal regulations and contractual agreements governing the fiscal aspects of the organization. Demonstrate commitment to personal professional growth through the pursuit of advanced knowledge and skills. Coordinate special projects and assists in program development as indicated and/or directed by the Director.
  • Performs personnel tasks including hiring, counseling, promoting and discipline staff with guidelines set by human resources. Completes evaluations and competencies in a fair and timely manner. Assures employee orientation and in-service education program and outside conferences.
  • Streamline and standardize the front desk operations in order to reduce denials based on registration, authorizations, and insurance verification errors.
  • Determine amount to collect from each patient on daily schedules and communicate to front desk. Coach front desk staff on best techniques for collecting. Monitor statistical measures of success.