Clinical Analyst II

Summary

• Position Summary
  • Focus is proactive to anticipate and meet user needs while adhering to regulatory requirements and SJ/C Strategic Information Systems goals. The Clinical Analyst II has excellent working knowledge of software applications that integrate with those directly being supported. Reviews, analyzes, and modifies application systems to include encoding, testing, troubleshooting, and installation. The Clinical Analyst II works collaboratively with department managers, peers, and business units to evaluate and manage the build, use of applications, and respective interfaces. The Clinical Analyst II is responsible for providing advice on systems selection, installation, operation, and on-going support of software applications. Facilitates and leads “go-live” and “upgrade” processes. Serves as project manager on assigned projects and ensures completion on schedule and within budget. Proactively manages change in project scope, identify potential crises, and devise contingency plans. Serves as resource for other application support analysts by responding to functional questions, assisting with troubleshooting and testing scenarios and monitoring effect of application utilization on modules within their group. Coach, mentor, and motivate Analyst I, vendors and contractors, and influences them to take positive action and accountability for their assigned work. Utilizes exceptional technical writing, communication, presentation skills, and maintains documentation of all changes and decisions. Has a working knowledge of reportable regulatory requirements. Understands data structures and is proficient with translating end user needs. Maintains open communication with practitioners for consultations and assistance.
• Education
  • Bachelors of Healthcare - Required
• Experience
  • 3-5 Years Health systems functional areas or installing/maintaining computer system applications. - Required
  • Successful completion of training on Microsoft Windows operating system, Office applications, and assigned software applications
• License & Certification
  • None Required
• Core Job Functions
  • Provides direct support in use of application software to customers including: problem resolution, research of functionalities, responding to questions and staff training. Ensures software vendors have the information and resources necessary to resolve application problems.Leads projects in one or more aspects of the information systems (product selection, business requirement definition, communication, implementation, issue resolution, product support). Serves as expert resource and department liaison for assigned modules for hospital departments, other analysts and serves as primary liaison between SJC users and computer system vendors. Questions on use of system, system flexibility, hardware configurations, functionality and department work flow processes and needs are answered accurately and in a timely manner. Coaches clinical analysts I toward success by investing time, knowledge transfer, and modeling positive and supportive behaviors that promote team success. Other duties as assigned.
  • Customizes dictionaries, security levels, menus and screen displays according to standard operation procedures. Maintains current and complete documentation changes for all supported applications. Adheres to change control policies for software modifications. Serves as a member of implementation core teams and provides guidance in planning, coordination and implementation of "go- live" and "upgrade" activities, including project schedule recommendations, training, testing and actual conversion. Provides for continuous on-site support during lives or upgrades. Makes hardware recommendations as necessary and assists with interface testing.
  • Ensures comprehensive software test scenarios are developed to ensure thorough testing of new or upgraded applications prior to ""live"" date. Reports problems or issues to vendor and in-house staff during testing to ensure timely resolution. Ensures training has been received for effective application support and end user use. Analyzes and resolves problems for own applications and assists other analysts in their modules. Escalates those outside scope to appropriate person or group. Promptly resolves problems and makes decisions considering effect on systems as a whole.
  • Researches and defines user information needs and workflow processes and translates these needs in order to recommend systems and workflow changes to promote the most effective use of systems and enhancements to user productivity. Recognizes decision level hierarchy, coordinates decisions with other modules and IS management. Has sufficient knowledge of other modules, functions and processes to evaluate options beyond those contained within assigned modules.