Manager, Meditech/Clinical Information Systems

Summary

• Position Summary
  • Responsible for installation, operation and on-going support for Meditech and other software applications that directly support the operations of St. Joseph’s / Candler. Works closely with the Director of Information Services to establish work priorities and makes staff assignments as appropriate to meet the requirements of St. Joseph's/Candler. Serves as a project manager on all projects assigned to assure all projects are completed on schedule and within budget. Oversees the work of Application Support Analysts, Senior Application Support Analysts and other staff as assigned to this section. Ensures that all software applications are maintained and supported at an acceptable level for all users. Identifies, documents and resolves or reports software problems to software vendors as appropriate for resolution. Tracks and follows up on all outstanding issues timely; escalates problem resolution to the Director as appropriate. Customizes systems and recommends changes to applications and/or work flow processes as appropriate and consistent with user input and job requirements. Focus is proactive to anticipate and meet user needs while adhering to the St. Joseph's/Candler Strategic Information Systems Plan. Recognizes situations that could result in loss of system efficiency or connectivity and takes initiative to prevent systems issues from occurring. Assures that staff adheres to St. Joseph's/Candler and Department policies, procedures and job assignments. Provides expertise and guidance in area of research, evaluation and selection of new computer software as required. Works closely with Director of Information Services and VP/CIO to plan for new software applications in support of the Strategic Information Systems Plan. Assists in developing the annual IS FTE, operating and capital budgets. Directly responsible for operating within the annual IS FTE, operating and capital budgets. Maintains open communications with System VPs and Directors to provide expert advice on the selection, implementation and operation of computer software.
• Education
  • Bachelors - Required
  • Bachelor degree in computer science or health care related field preferred OR equivalent work experience or combination of
    College and specialized training in supporting Meditech applications -Required.
• Experience
  • 3-5 Years Application support analyst and project leader. - Required
  • Successful completion of specialized training on Microsoft Windows operating system, Microsoft Office applications and Meditech application software. 
  • Specialized training in application Report Writer, dictionary maintenance and screen development required.
• License & Certification
  • None Required
• Core Job Functions
  • Works with management to establish IS goals and objectives, annual IS FTE, operating and capital budgets, and invoice reconciliation. Works with management in evaluating/recommending and implementation of new technology. Monthly status report is completed timely and accurately reflects progress toward goals and objectives.
  • Oversees the work of assigned IS staff to ensure project implementation schedules are accurate and current testing and parallel training plans are effective. Identifies critical issues and facilitates resolution and/or escalates to manager.  Ensures performance reviews, commendations and disciplinary actions are performed, according to system policies and procedures, and facilitates mentoring and leads by example.            
  • Serves as a project manager on all assigned projects to ensure all projects are completed on schedule and within budget. Oversees project plans and ensures all components are properly documents.    
  • Works with key management to ensure policies and procedures are in compliance with regulatory, meaningful use and other contractual requirements.
  • Responsible for installation operation and on-going support for inpatient software applications that directly support the operations of SJ/C.