Team Leader, Office Coordinator

Summary

• Position Summary
  • The Office Coordinator Team Lead serves to facilitate front office operations and communications among office coordinators, assist in training and troubleshooting issues. Functions as a super user learning new processes and training the team. The predominant responsibility is to work alongside team as office coordinator who provides administrative support to clinical staff. Answers telephone, screens calls, routes appropriately, retrieves and relays messages. Verifies patient information for registration and insurance verification. Coordinates patient scheduling internally & externally. Obtains precertifications as needed, or assists in the precertification process, as required by healthcare insurers and/or managed care. Scans & enters documentation to EMR to substantiate patient treatment & claim submission. Participates in unit activities to promote patient satisfaction and performance improvement. Responsible for the initial and ongoing training of front office personnel and provides feedback to the practice manager for the 90-day and annual evaluation process. The TL will provide the supervisory leadership when the office manager is unavailable.
• Education
  • Associate of Healthcare - Preferred
• Experience
  • 3-5 Years  General Medical or Clinical Office - Required
• License & Certification
  • None Required
• Core Job Functions
  • Verification of patient demographics, insurance and other vital statistical information required to identify and submit insurance claims for services rendered. Collect information required by government and the health system for analysis as necessary. Scan required documentation to support necessary insurance and healthcare claim processing.
  • Coordinates various forms of communications to ensure messages and correspondences are delivered to the appropriate person. Respond timely to inquiries according to protocol. Prioritize messages and follow up to assure response to urgent messages has occurred.
  • Perform patient and provider scheduling activities according to SOPs to include but not be limited to clinic visits, referral visits, diagnostic and other treatment visits. Maintain clinical schedule to assure appropriate patient flow per expectations and guidelines. Review daily authorization status with insurance representative for all patients coming to the service.
  • Manage the referral intake program and maintain a process of review to seek continuous improvement. Ensures timely and accurate processing of all referrals and authorization procurement.
  • As a designated Team Leader for Front Office: Provide back up support for front office. Must be well versed in all front office operations from patient greeting, registration, medical records, gathering pertinent patient financial information, demographics, and ability to make referrals and follow up on diagnostic results.
  • Provides office management coverage when practice manager is out of the office or on vacation. Additionally, contributes feedback on front office personnel for annual and 90-day evaluations.