Financial Resource Coordinator

Summary

• Position Summary
  • The Financial Resource Coordinator (FRC) will be responsible for coordinating financial assistance for patients. The FRC will contact and educate patients about their insurance benefits, providing treatment estimates, and collecting patient payments. The FRC will secure payment of deductibles, copayments, and educate patients on available payment plans when necessary. A vital part of the FRC's responsibilities is to enroll patients in financial assistance programs including the SJC Financial Assistance Program, pharmaceutical, charity-based assistance programs, Cancer State Aid, and to determine Medicaid eligibility in order to build patient financial cases. This may include contacting patients and programs to obtain information. The FRC will work to build patient financial cases in order to assist the Financial Navigators. The FRC will be in a centralized location inside the Specialty Physician Revenue Cycle CBO, but will communicate and work closely with the Financial Navigators located in the clinics. Maintaining open communication with multiple health system departments, including the entire oncology service line and all associated practices, Patient Financial Services, and the Central Billing Office, is pivotal for the success of the FRC. The FRC will work under the direction of the Patient Access Manager.
• Education
  • Bachelors - Preferred
• Experience
  • 1-2 Years Financial Counseling - Required
  • Customer service within healthcare, medical coding and billing, prior authorization, and medical finance experience.
• License & Certification
  • None Required
• Core Job Functions
  • Answers telephones and screens calls in a pleasant and courteous manner, relaying accurate messages to the appropriate personnel. Assists with inquiries including account balance, referrals, appointments, and insurance appropriately and in a timely manner. Utilizes scripting and management of expectations to promote customer satisfaction.
  • Uses available tools to identify patients needing further review. Verifies insurance coverage, determines patient responsibility amounts and explains to patient. Collects balances due.
  • Accurately processes requests for Financial Assistance according to department guidelines. Appropriately maintains contact with patient billing vendor and collection agencies, while providing daily responses to requests for information. Promptly performs Bad Debt reviews, promptly provides required placement files and documents all action taken.
  • Gathers and submits applications to patient assistance programs. Effectively communicates with Financial Navigators and patients application statuses and needs.
  • Works efficiently to achieve goals set by Patient Access Manager and all department level goals.