Team Leader, Scheduling

Summary

• Position Summary

  • Under the direction of the Scheduling Supervisor, this position plans, develops and directs the scheduling activities of all the units under the Clinical Services umbrella, providing leadership and direction in the development, analysis and evaluation of Information Systems. Provides direct support and expert assistance to all customers in the implementation and use of scheduling applications. Facilitates “go-live” and “upgrade” processes. Maintains, customizes, and modifies system scheduling dictionaries by collaborating with Information Systems as needed. Maintains open communication and is available to component organizations and practitioner sites for consultation. Works closely with Physician Offices and Front-Line Clinical Managers to ensure scheduling process is offered in a effective and efficient manner.

• Education
  • High School Diploma - Preferred
• Experience
  • 2-3 Years Scheduling and Customer Service experience - Required
  • 1-2 Years Leadership experience - Preferred
• License & Certification
  • None Required
• Core Job Functions
  • Ensure ongoing modifications and changes needed to support departmental functions related to scheduling. Utilizes appropriate resources within the institution, division and department to provide consultation education, technical or informational services as needed to self, staff and other personnel. Ensures reports and data is consistent with customer requirements and is current and accurate.
  • Collaborates with the department Managers and Physician Relations in developing strategies. In conjunction with IS, customizes dictionaries, establishes appropriate security level access by job function. Ensures all staff are trained and developed in all aspects of operations to optimize operational efficiency and effectiveness.
  • Supports system strategic plan. Provides direction/education to patients and families. Reports concerns to the Imaging Director.
  • Takes the lead role to facilitate division LINCS (physician office outreach) meetings and maintain a cooperative working relationship with all Physicians and their office staff.