Customer Service Scheduling Specialist

Summary

• Position Summary
  • Under the direction of the Manager, Physician Central Scheduling and within established organizational and departmental policies and procedures, responsible for performing a variety of support duties requiring a comprehensive understanding of all scheduling procedures as well as medical knowledge sufficient to support the Central Scheduling Department. The Customer Service Scheduling Specialist will practice excellent phone etiquette and maintain open communication with physician offices. Ensures accurate scheduling, re-scheduling and cancellations of patient appointments with the correct provider, resource and practice per protocol with convenience considered for the patients and offices. Accurate basic demographic information will be recorded for patients and verified for appointment reminders and follow up call needs. Follows directions closely and works well with team to meet providers needs and scheduling preferences. Demonstrates teamwork support by assisting co-workers with call projects. Completes daily reports with notes on unusual circumstances or calls and turns in promptly for manager to review or act on as needed. Monitors phone statistics for calls waiting in the queue and alerts team members as needed. Understands the importance of the role, the accuracy needed and of being a representative and voice of St Joseph's Candler Health System.
• Education
  • High School Diploma - Preferred
• Experience
  • 1-2 Years Administrative - Required
  • 1-2 Years  Customer Call Center; Healthcare environment or Physician Practice - Preferred
  • Typing proficiency, personal computer and CRT skills inlcuding IDX, ECW and Excel; knowledge of telephone system usage and functions; good interpersonal, oral and written communication and organizational skills - Required
• License & Certification
  • None Required
• Core Job Functions
  • Meets department standards for call times, call volumes customer service and accuracy.
  • Complies reports on schedules. Reports are processed accordingly and forwarded to appropriate manager.