Registration Specialist

Summary

• Position Summary
  • The Registration Specialist will perform the required steps necessary to complete accurately the registration process for scheduled or unscheduled, outpatient visits, and other specified ancillary services to ensure that an error-free account is billed timely. The Registration Specialist is responsible for the completion of all associated documents, i.e., consent for treatment, assignment of benefits, Medicare questionnaire. The Registration Specialist will also complete other clerical and administrative duties as assigned by the department supervisor. The job includes identification and collection of a patient's co-pay, deductible or deposit.
• Education
  • High School Diploma General Studies - Preferred
• Experience
  • 1-2 Years Medical Insurance Knowledge - Preferred
  • 1-2 Years Customer Service Field - Preferred
  • Registration Specialist is required to take Competency Exam at end of 90 day probationary period. They must pass with a 90% or higher to continue actively working in Registration area. This is a competency exam of daily routines performed by the specialist.
• License & Certification
  • None Required
• Core Job Functions
  • Performs patient registration following established organizational policies and procedures.
  • Verification of patient demographics, insurance and other vital statistical information required to identify and submit insurance claims for services rendered. Collect information required by government and the health system for analysis as necessary. Scan required documentation to support necessary insurance and healthcare claim processing.
  • Demonstrates a high priority towards recognizing patients who are waiting. Follows a standard routine to promote efficiency. Keeps patients informed of wait times.
  • Creates and maintains welcoming environment for patient, families, and staff. Assumes responsibility for patient satisfaction related to instructions, wait times, anticipation of needs, and registration process. Promptly answers telephones, voice mails, and emails.
  • Timely and accurately reviews, manages, and completes required edits to patient registration via the AuditLogix system. Correctly challenges inappropriate registration errors flagged in AuditLogix.
  • Confirms co-payment, deductible or deposit amounts from cards/software. Informs the patient, requests payment, process payment and produces receipt. Informs the patient of payment options, financial counseling, and Financial Assistance.
  • Fax, copiers and other office equipment are maintained. Front office and lobby areas are clean, orderly and free of unnecessary clutter. Ensures that an adequate stock of office and medical supplies is ordered and kept in stock.