Care Coordination Business Support Specialist

Summary

• Position Summary
  • This position is responsible for covering vast roles within the Care Coordination management team that include support of the care coordinators and social workers. Responsibilities include performing administrative tasks, updating referral information and verifying information related to health insurance or benefits. The role will interact with post-acute providers to complete referrals accurately and timely.  Additionally, interactions with payers may be required to obtain post-acute authorizations needed for discharge.
• Education
  • Associates in Healthcare - Preferred
• Experience
  • 3 - 5 Years Healthcare experience - Required
  • Medical terminology knowledge - Required
• License & Certification
  • None - Required
• Core Job Functions
  • Under the direction of the WOW CM or SW, arranges transitional care/services with acute and post-acute care providers.  Facilitates referrals to appropriate providers. 
  • Assists UM Business Support with admission and discharge notifications and Trace documentation as assigned.
  • Prioritizes caseload on a daily basis. Completes all daily tasks and duties by the end of the day.  Demonstrates the ability to take initiative and good judgment in a self-directed role.
  • Communicates effectively and professionally.  Completes required documentation by the end of the workday.  Provides handoff to WOW CM or SW.