New Patient Coordinator

Summary

• Position Summary
  • The New Patient Coordinator manages all incoming referrals for new patients to SJC/ Summit Cancer Care. Primary responsibility includes reviewing documentation for appropriateness, insurance verification, obtaining authorizations, referrals and prompt patient scheduling.  The New Patient Coordinator will assure that all records necessary for the provider to treat the patient are obtained prior to the patient’s visit. They will serve as a bridge between the newly referred patients and the referring providers. Will also answer all incoming new patient calls and directs them as needed. Integrates customer service with various communication tools to ensure a positive patient experience. The New Patient Coordinator may also be responsible for managing patient documentation complete requests.
• Education
  • Bachelor's of Health Science - Preferred
• Experience
  • 2-3 Years Medical Office Experience - Required
• License & Certification
  • None Required
• Core Job Functions
  • Follows steps outlined by the practice to process new patient referrals timely and accurately. Maintains the referral tracking system. Prioritizes patient scheduling based on clinical documentation, and provider communication. Schedules appointments in accordance with the provider defined template. Calls patients to schedule new appointments, discuss items needed for first visit, and sends out new patient paperwork packet. Confirms new patient appointments 48 hour prior to scheduled visit. Documents physician practice and patient interactions according to practice protocol. Provides referring physician office with updates regarding referral and appointments until the patient has attended their appointment.
  • Review all incoming documentation for patient referrals. This requires a knowledge of the all the necessary documentation needed for each type of patient referred. Call the referring provider when necessary for additional records. Request for additional records should be initiated the same day referral is received. Submit to provider or designee for medical review and schedules patients. Accurately create a patient chart and scans required documentation into EMR. All of this needs to be accomplished within 48 business hours of receipt.  Documents all steps in process to assure that others are able to pick-up in process due to absence.
  • Verification of patient demographic, insurance and other vital statistical information required to submit insurance claims for services rendered. Assures that practice is in network with insurance, correct benefits are available, and all necessary authorizations are obtained prior to a patients visit and documented in the registration system.    
  • Manage document completion and medical records requests according to practice and/or health system protocols. 
  • Coordinate various forms of communications to ensure messages and correspondences are delivered to the appropriate person. Phones are answered in a timely and courteous manner. Accurate information provided, taken from caller and delivered to the appropriate recipient.
  • Provide back-up support to the Front Office Coordinator in times of absence, split provider practice locations or patient volume. This requires knowledge and training on front office procedures and responsibilities.