Manager, Patient Accounts
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Summary
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Position Summary
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It is the Patient Accounts Manager's primary responsibility to direct, supervise and coordinate daily activities of the Patient Accounts Department. This includes billing/insurance claim processing, monitoring accounts receivable, self-pay collections, customer service, financial counselors, Hospital cashiers, and outside billing/collection vendors.
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Education
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Bachelors of Business - Preferred
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Experience
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5-7 Years Hospital Patient Accounts, Revenue Cycle - Required
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License & Certification
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None Required
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Core Job Functions
- Meets monthly departmental collection goals. Ensures timely claim submission. Improves methods for controlling accounts receivable and improving work efficiency.
- Monitors quality, effectiveness and courtesy of staff. Ensures timely and accurate actions for self-pay receivables and the Financial Assistance Program. Ensures timely bad debt write-offs and placement within established levels.
- Assists in the recommendation and selection of outside vendors. Works with the Vendor Management Office to monitor vendor performance and identify issues. Assists in identifying the need for additional vendors.
- Improves methods for cash receipting, deposits and cash control; Monitors quality, effectiveness and courtesy of staff; Ensures maximum patient satisfaction.
